Shipping and Delivery

Introduction

At Xyliva, we prioritize transparency and customer satisfaction. This Shipping and Delivery Policy outlines the terms and conditions for the delivery of our digital products and services. Please read this policy carefully to understand our processes.

Digital Products and Services

For our digital services such as website development, SEO, content writing, graphic design, and other digital marketing solutions:

  • Delivery Method: All digital products and services will be delivered electronically via email, through our secure online portal, or via other digital means specified in the service agreement.
  • Delivery Time: The delivery time for digital products and services varies based on the scope of the project. Specific timelines will be outlined in the service agreement or project proposal. Typically, deliverables are provided within 7-30 business days.
  • Accessing Digital Products: Once the project is completed, clients will receive an email with instructions on how to access their digital products. Any necessary credentials or links will be provided at this time.

Delivery Issues

We strive to ensure timely and accurate delivery of all digital products and services. If you encounter any issues with delivery, please contact us immediately.

  • Delayed Delivery: If your digital product or service has not been delivered within the expected timeframe, please contact our support team via Live Chat or email us at info@xyliva.com. We will investigate the issue and provide a resolution promptly.
  • Access Problems: If you experience any issues accessing your digital products or services, please reach out to our support team. We will assist you in resolving any access problems as quickly as possible.

Revisions and Modifications

We are committed to your satisfaction and offer a revision policy to ensure your needs are met.

  • Revision Requests: If the delivered product or service requires revisions or modifications, please submit a detailed request within the timeframe specified in your service agreement. We typically allow for a certain number of revisions depending on the project scope.
  • Revision Turnaround: The turnaround time for revisions will be communicated upon receipt of your request and will vary based on the complexity of the changes needed.

Contact Us

If you have any questions or concerns regarding our Shipping and Delivery Policy, please contact us:

Email: info@xyliva.com
Phone: +91-770 099 7096

Thank you for choosing Xyliva. We appreciate your business and are committed to delivering exceptional service every step of the way.

Hrithik S Verma – CEO Xyliva